Returns & exchanges
We, at www.shapeconcept.co want you to feel confident buying from us, that’s why we offer a 30-day, no-hassle return policy. If for any reason you are not satisfied with your purchase, you have 30 days to send back unworn merchandise, with all tags still attached for refund or exchange. All returns and exchanges are subject to quality approval. To qualify for return or exchange, items must be received in our OFFICE within 30 days of receipt in the following conditions:
- Items must be unworn, with all tags still attached shipped back in their original packaging.
- Items must be free of scents and marks. We kindly suggest that you do not have on perfume or deodorant when trying on garments.
- For health reasons we ask that you wear panties when trying on garments that contain a crotch. Any garment returned used or soiled will not be eligible for return and will be shipped back to you.
- Although not mandatory, we recommend returning these items with tracking as our OFFICE must confirm receipt of the item before an exchange or refund can be processed. The maximum number of free exchanges per order is 2, that means we pay to ship the exchanged item(s) to you. Additional exchange will be billed at a rate of $9.95 per order. Please allow up to 7 business days from our receipt of item to process the exchange.
Typical processing time for refunds is 3-5 business days from the time your package arrives at our warehouse. All returned or unclaimed orders will be credited to the original card used for purchasing. Shipping costs are non-refundable. Please be aware it may take up to 1 billing cycle before you see this refund as a credit. Returned merchandise that doesn't meet the above conditions is subject to additional fees.
In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately.
Unclaimed packages returned to our warehouse are subject to ten percent restocking fee.
RETURNING AN ITEM
Before returning an item please make sure your returned item meets the conditions listed above.
You must contact us to receive a Returned Merchandise Authorization, number before shipping the item back to us. To request an Returned Authorization Number please call 786.223.3015, or send an email to comercial@shapeconcept.co
Please fill out the form bellow indicating whether you would prefer a refund or an exchange and be sure to include the RMA number on the form.
SHIP TO:
www.shapeconcept.co
Shape Concept Support
Attn: Returns
3932 Alexandra Oak Ct
Suwanee, GA 30024
CUSTOMER SERVICE
Our friendly staff would be glad to assist you with any matter.
By Email
Return & Exchange - General Questions - Suggestion & Comments – order status comercial@shapeconcept.co
Please allow 1 business day for response.
By Phone / United States: 1- (786)223-3015
Hours of operation: Monday - Saturday: 9am – 6 Pm For assistance with your order or any other inquiry please don't hesitate to contact us.